Privacy Policy
Last updated: 1 July 2026
Termis (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you use our online store at shop.termis.co, how we use it, and the choices you have. By using the store you agree to this policy.
Information we collect
- Account information — your mobile number, which you verify by a one-time passcode (OTP), and your name.
- Order & delivery information — the products you buy, your shipping address, national short address, and contact details used to deliver your order.
- Transaction information — order totals, invoices, and payment method (for example Cash on Delivery). Card payments, when available, are processed by our licensed payment provider; we do not store your full card number.
- Technical information — basic data your browser sends (device, browser type) and local storage we use to keep your cart and session.
How we use your information
- To process, deliver, and track your orders.
- To issue order invoices and meet our record-keeping and tax obligations in the Kingdom of Saudi Arabia.
- To provide customer support and respond to your requests.
- To detect, prevent, and address fraud, abuse, or security issues.
- To improve our products and the store experience.
How we share your information
We do not sell your personal information. We share it only as needed to run the store:
- Shipping partners — we share your name, address, and phone with our shipping aggregator and the assigned courier so your order can be delivered and tracked.
- Payment providers — when you pay by card, our licensed payment gateway processes the transaction under its own privacy terms.
- Service providers — trusted vendors that host our platform and authentication under confidentiality obligations.
- Legal & regulatory — authorities such as ZATCA where required by law, or to protect our rights and the safety of others.
Cookies & local storage
We use essential cookies and browser storage to keep you signed in and to remember the items in your cart. These are required for the store to function; we do not use advertising trackers.
Data retention
We keep order and invoice records for as long as required by Saudi tax and commercial law, and account information for as long as your account is active. You may ask us to delete data that we are not legally required to keep.
Security
We use administrative and technical safeguards to protect your information, including encrypted connections (TLS) and access controls. No method of transmission or storage is completely secure, but we work to protect your data at all times.
Your rights
You may access, correct, or delete your account details and saved addresses at any time from your Account page, or by contacting us. You may also ask about the personal data we hold about you.
Children
Our store is intended for customers aged 18 and over and is not directed to children.
International processing
Some of our service providers may process or store data on servers located outside the Kingdom of Saudi Arabia. Where this happens, we take steps to ensure your information remains protected.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it last changed. Continued use of the store means you accept the current version.